¿Cómo devolver mi pedido en línea?Actualizado 6 hours ago
Dispones de un plazo de 14 días desde la recepción de tu pedido para realizar una devolución.
Las devoluciones son gratuitas para los pedidos enviados a Francia.
Para los pedidos enviados fuera de Francia, las devoluciones no son gratuitas: los gastos de envío de la devolución se deducirán automáticamente de tu reembolso.
Para realizar una devolución, solo tienes que seguir estos pasos:
Accede a nuestro portal de devoluciones a través del enlace “hacer una devolución” o desde tu área Mi cuenta.
Selecciona el pedido correspondiente, marca los artículos a devolver e indica el motivo.
Elige el tipo de devolución: reembolso, cambio o vale.
Confirma la solicitud: se generará automáticamente una etiqueta de devolución prepagada.
Imprime la etiqueta y pégala en tu paquete.
Cada etiqueta de devolución está estrictamente vinculada a un pedido específico.
Si vas a realizar varias devoluciones, por favor envía cada pedido por separado, utilizando la etiqueta correspondiente. No es posible agrupar varios pedidos en un solo paquete.
Para devoluciones desde Francia, consulta el sitio web de Chronopost para encontrar el punto de entrega más cercano. Para devoluciones internacionales, consulta el sitio web de DHL.
| 1.Belgium | Belgium | UE = 5€ ou iso devise |
| 2.United States | United States | $8 |
| 3.Europe | Austria | UE = 5€ ou iso devise |
| Bulgaria | UE = 5€ ou iso devise | |
| Croatia | UE = 5€ ou iso devise | |
| Czech Republic | UE = 5€ ou iso devise | |
| Denmark | UE = 5€ ou iso devise | |
| Estonia | UE = 5€ ou iso devise | |
| Finland | UE = 5€ ou iso devise | |
| Germany | UE = 5€ ou iso devise | |
| Greece | UE = 5€ ou iso devise | |
| Hungary | UE = 5€ ou iso devise | |
| Ireland (Republic of) | UE = 5€ ou iso devise | |
| Italy | UE = 5€ ou iso devise | |
| Latvia | UE = 5€ ou iso devise | |
| Liechtenstein | Europe = 10€ ou iso devise | |
| Lithuania | UE = 5€ ou iso devise | |
| Luxembourg | UE = 5€ ou iso devise | |
| Netherlands | UE = 5€ ou iso devise | |
| Norway | Europe = 10€ ou iso devise | |
| Poland | UE = 5€ ou iso devise | |
| Portugal | UE = 5€ ou iso devise | |
| Romania | UE = 5€ ou iso devise | |
| San Marino | UE = 5€ ou iso devise | |
| Slovak Republic | UE = 5€ ou iso devise | |
| Slovenia | UE = 5€ ou iso devise | |
| Spain | UE = 5€ ou iso devise | |
| Sweden | UE = 5€ ou iso devise | |
| Switzerland | 5 CHF | |
| Vatican City State (Holy See) | Europe = 10€ ou iso devise | |
| 4.ROW | Albania | Europe = 10€ ou iso devise |
| Algeria | ROW At rate | |
| American Samoa | ROW At rate | |
| Andorra | Europe = 10€ ou iso devise | |
| Angola | ROW At rate | |
| Anguilla | ROW At rate | |
| Antigua and Barbuda | ROW At rate | |
| Argentina | ROW At rate | |
| Armenia | ROW At rate | |
| Aruba | ROW At rate | |
| Australia | ROW = 15€ ou iso devise | |
| Azerbaijan | ROW At rate | |
| Bahamas | ROW At rate | |
| Bahrain | ROW At rate | |
| Bangladesh | ROW At rate | |
| Barbados | ROW At rate | |
| Belize | ROW At rate | |
| Benin | ROW At rate | |
| Bermuda | ROW At rate | |
| Bolivia | ROW At rate | |
| Bosnia and Herzegovina | Europe = 10€ ou iso devise | |
| Botswana | ROW At rate | |
| Brazil | ROW At rate | |
| British Virgin Islands | ROW At rate | |
| Brunei Darussalam | ROW At rate | |
| Burkina Faso | ROW At rate | |
| Burundi | ROW At rate | |
| Cambodia | ROW At rate | |
| Cameroon | ROW At rate | |
| Canada | ROW = 15€ ou iso devise | |
| Cape Verde | ROW At rate | |
| Cayman Islands | ROW At rate | |
| Chad | ROW At rate | |
| Chile | ROW At rate | |
| China | ROW = 15€ ou iso devise | |
| Colombia | ROW At rate | |
| Comoros | ROW At rate | |
| Congo | ROW At rate | |
| Cook Islands | ROW At rate | |
| Costa Rica | ROW At rate | |
| Cote D'Ivoire (Ivory Coast) | ROW At rate | |
| Curacao | ROW At rate | |
| Cyprus | UE = 5€ ou iso devise | |
| Djibouti | ROW At rate | |
| Dominica | ROW At rate | |
| Dominican Republic | ROW At rate | |
| East Timor | ROW At rate | |
| Ecuador | ROW At rate | |
| Egypt | ROW At rate | |
| El Salvador | ROW At rate | |
| Equatorial Guinea | ROW At rate | |
| Ethiopia | ROW At rate | |
| Falkland Islands | ROW At rate | |
| Faroe Islands | Europe = 10€ ou iso devise | |
| Fiji | ROW At rate | |
| French Guiana | Europe = 10€ ou iso devise | |
| French Polynesia | Europe = 10€ ou iso devise | |
| Gabon | ROW At rate | |
| Gambia | ROW At rate | |
| Georgia | ROW At rate | |
| Ghana | ROW At rate | |
| Gibraltar | Europe = 10€ ou iso devise | |
| Greenland | ROW At rate | |
| Grenada | ROW At rate | |
| Guadeloupe | Europe = 10€ ou iso devise | |
| Guam | ROW At rate | |
| Guatemala | ROW At rate | |
| Guernsey | Europe = 10€ ou iso devise | |
| Guinea | ROW At rate | |
| Guinea-Bissau | ROW At rate | |
| Guyana | ROW At rate | |
| Haiti | ROW At rate | |
| Honduras | ROW At rate | |
| Hong Kong | ROW = 15€ ou iso devise | |
| Iceland | Europe = 10€ ou iso devise | |
| India | ROW At rate | |
| Indonesia | ROW At rate | |
| Isle of Man | Europe = 10€ ou iso devise | |
| Israel | ROW = 15€ ou iso devise | |
| Jamaica | ROW At rate | |
| Japan | ROW = 15€ ou iso devise | |
| Jersey | Europe = 10€ ou iso devise | |
| Jordan | ROW At rate | |
| Kazakhstan | ROW At rate | |
| Kenya | ROW At rate | |
| Kiribati | ROW At rate | |
| Kuwait | ROW = 15€ ou iso devise | |
| Kyrgyzstan | ROW At rate | |
| Laos | ROW At rate | |
| Lebanon | ROW At rate | |
| Lesotho | ROW At rate | |
| Liberia | ROW At rate | |
| Macau | ROW At rate | |
| Madagascar | ROW At rate | |
| Malawi | ROW At rate | |
| Malaysia | ROW At rate | |
| Maldives | ROW At rate | |
| Malta | UE = 5€ ou iso devise | |
| Marshall Islands | ROW At rate | |
| Martinique | Europe = 10€ ou iso devise | |
| Mauritania | ROW At rate | |
| Mauritius | ROW At rate | |
| Mayotte | Europe = 10€ ou iso devise | |
| Mexico | ROW = 15€ ou iso devise | |
| Moldova | Europe = 10€ ou iso devise | |
| Monaco | UE = 5€ ou iso devise | |
| Mongolia | ROW At rate | |
| Montenegro | Europe = 10€ ou iso devise | |
| Montserrat | ROW At rate | |
| Morocco | ROW At rate | |
| Mozambique | ROW At rate | |
| Namibia | ROW At rate | |
| Nauru | ROW At rate | |
| Nepal | ROW At rate | |
| New Caledonia | Europe = 10€ ou iso devise | |
| New Zealand | ROW At rate | |
| Nicaragua | ROW At rate | |
| Nigeria | ROW At rate | |
| Niue | ROW At rate | |
| North Macedonia | Europe = 10€ ou iso devise | |
| Northern Mariana Islands | ROW At rate | |
| Oman | ROW At rate | |
| Pakistan | ROW At rate | |
| Palau | ROW At rate | |
| Panama | ROW At rate | |
| Papua New Guinea | ROW At rate | |
| Paraguay | ROW At rate | |
| Peru | ROW At rate | |
| Philippines | ROW At rate | |
| Puerto Rico | ROW At rate | |
| Qatar | ROW At rate | |
| Reunion | Europe = 10€ ou iso devise | |
| Rwanda | ROW At rate | |
| Saint Kitts and Nevis | ROW At rate | |
| Saint Lucia | ROW At rate | |
| Saint Vincent & the Grenadines | ROW At rate | |
| Samoa | ROW At rate | |
| Sao Tome and Principe | ROW At rate | |
| Saudi Arabia | ROW = 15€ ou iso devise | |
| Senegal | ROW At rate | |
| Serbia | Europe = 10€ ou iso devise | |
| Seychelles | ROW At rate | |
| Sierra Leone | ROW At rate | |
| Singapore | ROW = 15€ ou iso devise | |
| Sint Maarten | ROW At rate | |
| Solomon Islands | ROW At rate | |
| South Africa | ROW At rate | |
| Sri Lanka | ROW At rate | |
| St Barthelemy | Europe = 10€ ou iso devise | |
| St Martin | Europe = 10€ ou iso devise | |
| St. Helena | ROW At rate | |
| Suriname | ROW At rate | |
| Swaziland | ROW At rate | |
| Taiwan | ROW = 15€ ou iso devise | |
| Tanzania | ROW At rate | |
| Thailand | ROW At rate | |
| Togo | ROW At rate | |
| Tonga | ROW At rate | |
| Trinidad and Tobago | ROW At rate | |
| Tunisia | ROW At rate | |
| Turkey | ROW At rate | |
| Turkmenistan | ROW At rate | |
| Turks and Caicos Islands | ROW At rate | |
| Tuvalu | ROW At rate | |
| Uganda | ROW At rate | |
| United Arab Emirates | ROW = 15€ ou iso devise | |
| Uruguay | ROW At rate | |
| Uzbekistan | ROW At rate | |
| Vanuatu | ROW At rate | |
| Venezuela | ROW At rate | |
| Vietnam | ROW At rate | |
| Virgin Islands (U.S.) | ROW At rate | |
| Wallis and Futuna Islands | Europe = 10€ ou iso devise | |
| Zambia | ROW At rate | |
| Zimbabwe | ROW At rate | |
| N/A Not Yet Live | Korea (South) | (vide) |
| United Kingdom | (vide) | |