Comment retourner ma commande ?Mis à jour 12 days ago
Vous disposez d’un délai de 14 jours après réception de votre commande pour effectuer un retour.
Les retours sont offerts pour toute commande livrée en France.
Pour les commandes livrées hors France, les retours ne sont pas gratuits : des frais de retour seront automatiquement déduits de votre remboursement.
Pour effectuer un retour, il vous suffit de suivre les étapes suivantes :
- Rendez-vous sur notre portail de retour via le lien « Faire un retour » ou depuis votre espace Mon compte.
- Sélectionnez la commande concernée, cochez les articles à retourner ainsi que la raison du retour.
- Choisissez le mode de retour souhaité : remboursement, échange ou avoir.
- Validez la saisie : une étiquette de retour prépayée sera automatiquement générée.
- Imprimez l’étiquette et collez-la sur votre colis.
Chaque étiquette de retour est strictement liée à une commande spécifique.
Si vous effectuez plusieurs retours, merci de bien vouloir expédier chaque commande dans un colis séparé, avec l’étiquette correspondante. Il n’est pas possible de regrouper plusieurs commandes dans un seul envoi.
Pour les retours depuis la France, vous pouvez consulter le site de Chronopost pour trouver le point de dépôt le plus proche de chez vous. Sinon, merci de consulter le site de DHL.
| 1.Belgium | Belgium | UE = 5€ ou iso devise |
| 2.United States | United States | $8 |
| 3.Europe | Austria | UE = 5€ ou iso devise |
| Bulgaria | UE = 5€ ou iso devise | |
| Croatia | UE = 5€ ou iso devise | |
| Czech Republic | UE = 5€ ou iso devise | |
| Denmark | UE = 5€ ou iso devise | |
| Estonia | UE = 5€ ou iso devise | |
| Finland | UE = 5€ ou iso devise | |
| Germany | UE = 5€ ou iso devise | |
| Greece | UE = 5€ ou iso devise | |
| Hungary | UE = 5€ ou iso devise | |
| Ireland (Republic of) | UE = 5€ ou iso devise | |
| Italy | UE = 5€ ou iso devise | |
| Latvia | UE = 5€ ou iso devise | |
| Liechtenstein | Europe = 10€ ou iso devise | |
| Lithuania | UE = 5€ ou iso devise | |
| Luxembourg | UE = 5€ ou iso devise | |
| Netherlands | UE = 5€ ou iso devise | |
| Norway | Europe = 10€ ou iso devise | |
| Poland | UE = 5€ ou iso devise | |
| Portugal | UE = 5€ ou iso devise | |
| Romania | UE = 5€ ou iso devise | |
| San Marino | UE = 5€ ou iso devise | |
| Slovak Republic | UE = 5€ ou iso devise | |
| Slovenia | UE = 5€ ou iso devise | |
| Spain | UE = 5€ ou iso devise | |
| Sweden | UE = 5€ ou iso devise | |
| Switzerland | 5 CHF | |
| Vatican City State (Holy See) | Europe = 10€ ou iso devise | |
| 4.ROW | Albania | Europe = 10€ ou iso devise |
| Algeria | ROW At rate | |
| American Samoa | ROW At rate | |
| Andorra | Europe = 10€ ou iso devise | |
| Angola | ROW At rate | |
| Anguilla | ROW At rate | |
| Antigua and Barbuda | ROW At rate | |
| Argentina | ROW At rate | |
| Armenia | ROW At rate | |
| Aruba | ROW At rate | |
| Australia | ROW = 15€ ou iso devise | |
| Azerbaijan | ROW At rate | |
| Bahamas | ROW At rate | |
| Bahrain | ROW At rate | |
| Bangladesh | ROW At rate | |
| Barbados | ROW At rate | |
| Belize | ROW At rate | |
| Benin | ROW At rate | |
| Bermuda | ROW At rate | |
| Bolivia | ROW At rate | |
| Bosnia and Herzegovina | Europe = 10€ ou iso devise | |
| Botswana | ROW At rate | |
| Brazil | ROW At rate | |
| British Virgin Islands | ROW At rate | |
| Brunei Darussalam | ROW At rate | |
| Burkina Faso | ROW At rate | |
| Burundi | ROW At rate | |
| Cambodia | ROW At rate | |
| Cameroon | ROW At rate | |
| Canada | ROW = 15€ ou iso devise | |
| Cape Verde | ROW At rate | |
| Cayman Islands | ROW At rate | |
| Chad | ROW At rate | |
| Chile | ROW At rate | |
| China | ROW = 15€ ou iso devise | |
| Colombia | ROW At rate | |
| Comoros | ROW At rate | |
| Congo | ROW At rate | |
| Cook Islands | ROW At rate | |
| Costa Rica | ROW At rate | |
| Cote D'Ivoire (Ivory Coast) | ROW At rate | |
| Curacao | ROW At rate | |
| Cyprus | UE = 5€ ou iso devise | |
| Djibouti | ROW At rate | |
| Dominica | ROW At rate | |
| Dominican Republic | ROW At rate | |
| East Timor | ROW At rate | |
| Ecuador | ROW At rate | |
| Egypt | ROW At rate | |
| El Salvador | ROW At rate | |
| Equatorial Guinea | ROW At rate | |
| Ethiopia | ROW At rate | |
| Falkland Islands | ROW At rate | |
| Faroe Islands | Europe = 10€ ou iso devise | |
| Fiji | ROW At rate | |
| French Guiana | Europe = 10€ ou iso devise | |
| French Polynesia | Europe = 10€ ou iso devise | |
| Gabon | ROW At rate | |
| Gambia | ROW At rate | |
| Georgia | ROW At rate | |
| Ghana | ROW At rate | |
| Gibraltar | Europe = 10€ ou iso devise | |
| Greenland | ROW At rate | |
| Grenada | ROW At rate | |
| Guadeloupe | Europe = 10€ ou iso devise | |
| Guam | ROW At rate | |
| Guatemala | ROW At rate | |
| Guernsey | Europe = 10€ ou iso devise | |
| Guinea | ROW At rate | |
| Guinea-Bissau | ROW At rate | |
| Guyana | ROW At rate | |
| Haiti | ROW At rate | |
| Honduras | ROW At rate | |
| Hong Kong | ROW = 15€ ou iso devise | |
| Iceland | Europe = 10€ ou iso devise | |
| India | ROW At rate | |
| Indonesia | ROW At rate | |
| Isle of Man | Europe = 10€ ou iso devise | |
| Israel | ROW = 15€ ou iso devise | |
| Jamaica | ROW At rate | |
| Japan | ROW = 15€ ou iso devise | |
| Jersey | Europe = 10€ ou iso devise | |
| Jordan | ROW At rate | |
| Kazakhstan | ROW At rate | |
| Kenya | ROW At rate | |
| Kiribati | ROW At rate | |
| Kuwait | ROW = 15€ ou iso devise | |
| Kyrgyzstan | ROW At rate | |
| Laos | ROW At rate | |
| Lebanon | ROW At rate | |
| Lesotho | ROW At rate | |
| Liberia | ROW At rate | |
| Macau | ROW At rate | |
| Madagascar | ROW At rate | |
| Malawi | ROW At rate | |
| Malaysia | ROW At rate | |
| Maldives | ROW At rate | |
| Malta | UE = 5€ ou iso devise | |
| Marshall Islands | ROW At rate | |
| Martinique | Europe = 10€ ou iso devise | |
| Mauritania | ROW At rate | |
| Mauritius | ROW At rate | |
| Mayotte | Europe = 10€ ou iso devise | |
| Mexico | ROW = 15€ ou iso devise | |
| Moldova | Europe = 10€ ou iso devise | |
| Monaco | UE = 5€ ou iso devise | |
| Mongolia | ROW At rate | |
| Montenegro | Europe = 10€ ou iso devise | |
| Montserrat | ROW At rate | |
| Morocco | ROW At rate | |
| Mozambique | ROW At rate | |
| Namibia | ROW At rate | |
| Nauru | ROW At rate | |
| Nepal | ROW At rate | |
| New Caledonia | Europe = 10€ ou iso devise | |
| New Zealand | ROW At rate | |
| Nicaragua | ROW At rate | |
| Nigeria | ROW At rate | |
| Niue | ROW At rate | |
| North Macedonia | Europe = 10€ ou iso devise | |
| Northern Mariana Islands | ROW At rate | |
| Oman | ROW At rate | |
| Pakistan | ROW At rate | |
| Palau | ROW At rate | |
| Panama | ROW At rate | |
| Papua New Guinea | ROW At rate | |
| Paraguay | ROW At rate | |
| Peru | ROW At rate | |
| Philippines | ROW At rate | |
| Puerto Rico | ROW At rate | |
| Qatar | ROW At rate | |
| Reunion | Europe = 10€ ou iso devise | |
| Rwanda | ROW At rate | |
| Saint Kitts and Nevis | ROW At rate | |
| Saint Lucia | ROW At rate | |
| Saint Vincent & the Grenadines | ROW At rate | |
| Samoa | ROW At rate | |
| Sao Tome and Principe | ROW At rate | |
| Saudi Arabia | ROW = 15€ ou iso devise | |
| Senegal | ROW At rate | |
| Serbia | Europe = 10€ ou iso devise | |
| Seychelles | ROW At rate | |
| Sierra Leone | ROW At rate | |
| Singapore | ROW = 15€ ou iso devise | |
| Sint Maarten | ROW At rate | |
| Solomon Islands | ROW At rate | |
| South Africa | ROW At rate | |
| Sri Lanka | ROW At rate | |
| St Barthelemy | Europe = 10€ ou iso devise | |
| St Martin | Europe = 10€ ou iso devise | |
| St. Helena | ROW At rate | |
| Suriname | ROW At rate | |
| Swaziland | ROW At rate | |
| Taiwan | ROW = 15€ ou iso devise | |
| Tanzania | ROW At rate | |
| Thailand | ROW At rate | |
| Togo | ROW At rate | |
| Tonga | ROW At rate | |
| Trinidad and Tobago | ROW At rate | |
| Tunisia | ROW At rate | |
| Turkey | ROW At rate | |
| Turkmenistan | ROW At rate | |
| Turks and Caicos Islands | ROW At rate | |
| Tuvalu | ROW At rate | |
| Uganda | ROW At rate | |
| United Arab Emirates | ROW = 15€ ou iso devise | |
| Uruguay | ROW At rate | |
| Uzbekistan | ROW At rate | |
| Vanuatu | ROW At rate | |
| Venezuela | ROW At rate | |
| Vietnam | ROW At rate | |
| Virgin Islands (U.S.) | ROW At rate | |
| Wallis and Futuna Islands | Europe = 10€ ou iso devise | |
| Zambia | ROW At rate | |
| Zimbabwe | ROW At rate | |
| N/A Not Yet Live | Korea (South) | (vide) |
| United Kingdom | (vide) | |