Soeur

Our models are conceptualized and designed in our Parisian design office located in the 1st arrondissement. They are then crafted by trusted manufacturers, some of whom have been partners since the beginning of Maison SOEUR, all around the world. &#xA0;We specify the country of manufacture for each of our models, and you can find this information on our composition labels, which are located inside each piece. &#xA0;If you have any further questions regarding this, we invite you to contact us at <a data-fr-linked="true" href="mailto:serviceclient@soeur.fr">serviceclient@soeur.fr</a>

Our models are conceptualized and designed in our Parisian design office located in the 1st arrondissement. They are then crafted by trusted manufacturers, some of whom have been partners since the beginning of Maison SOEUR, all around the world. We

How are the models designed?

Our collections

How do I return my order from France?

How can I return my order from another country?

How to return my order?

How do I return an online purchase in-store?

In a shop

How to make a return?

What are the refund processing times?

Refund

How to obtain a credit note?

Credit note

Returns and refunds

What is the amount of the shipping fees?

What are the customs fees and taxes?

How can I track the delivery of my package?

What should I do if my package seems lost or stuck?

Why is my package being returned to the sender?

Delivery and tracking

How can I reserve items in Soeur retail locations?

e-reservation

Is my order properly taken into account?

Is it possible to cancel or modify my order?

Where can I track the status of my order?

How can I be notified about the availability of an item?

My order

How to create a Soeur account?

Can I reset my password?

How to subscribe to the newsletter?

How to delete an account?

My account

What payment methods are available?

Why was a payment declined?

Is the site secure?

How can I access my invoice?

When will I be charged?

Do you offer tax refund services?

Payment

What is the payment in 3 installments with no fees?

What are the conditions to benefit from it?

How do the installments work?

What should I do if I am not in France and want to use this type of service?

Is the installment payment with Alma secure?

I want to return my order; how does the refund process work?

3 or 4 installments with no fees

How should the pieces be cared for?

What is the size guide?

How can I check the actual color of a product?

What are the Soeur retail locations?

Our shops

Tilli

Retouching & repair service

How are the models designed?Updated 6 months ago