Soeur

Payment in 6 installments is available for purchases of &#x20AC;150 or more.Payment in 6 installments with fees: this option constitutes a consumer credit within the meaning of Articles L. 311-1 et seq. of the French Consumer Code.The Annual Percentage Rate (APR), the total cost of the credit and the applicable monthly payments are displayed on the product page and at checkout.

Payment in 6 installments is available for purchases of €150 or more. Payment in 6 installments with fees: this option constitutes a consumer credit within the meaning of Articles L. 311-1 et seq. of the French Consumer Code. The Annual Percentage Ra

How can I benefit from the 6-installment payment option?

Payment in instalments

How do I return my order online?

Online

How do I return an online purchase in-store?

In a shop

How to make a return?

How to make an exchange online?

How to make an exchange?

What are the refund processing times?

Refund

How to obtain a credit note?

Credit note

Returns and refunds

What is the amount of the shipping fees?

What are the customs fees and taxes?

How can I track the delivery of my package?

What should I do if my package seems lost or stuck?

Why is my package being returned to the sender?

Delivery and tracking

How can I reserve items in Soeur retail locations?

e-reservation

Is my order properly taken into account?

Is it possible to cancel or modify my order?

Where can I track the status of my order?

What should I do if there is a problem with my order upon delivery?

My order

The programme

How to delete an account?

How to create a Soeur account?

How to subscribe to the newsletter?

Soeur Members

What payment methods are available?

Why was a payment declined?

Is the site secure?

How can I access my invoice?

When will I be charged?

Do you offer tax refund services?

Payment

What is the payment in 3 installments with no fees?

What are the conditions to benefit from it?

How do the installments work?

What should I do if I am not in France and want to use this type of service?

Is the installment payment with Alma secure?

I want to return my order; how does the refund process work?

How are the models designed?

How should the pieces be cared for?

What is the size guide?

How can I check the actual color of a product?

How can I be notified about the availability of an item?

Our collections

What are the Soeur retail locations?

Our shops

Alterations & Repairs

Book an Appointment

Services

How can I benefit from the 6-installment payment option?Updated 2 hours ago