How do I return my order online?Updated 24 days ago

You have 14 days from the date of receipt of your order to return it.

Returns are free for orders delivered in France.
For orders delivered outside France, returns are not free: return shipping fees will be automatically deducted from your refund.

To make a return, simply follow these steps:

• Go to our return portal via “make a return” or through your My account area.

• Select the relevant order, tick the items you wish to return, and indicate the reason for return.

• Choose the return method: refund, exchange, or store credit.

• Confirm your request: a prepaid return label will be automatically generated.

• Print the label and attach it to your parcel.

Each return label is strictly linked to a specific order.
If you are making multiple returns, please ship each order in a separate parcel, using the correct return label. It is not possible to combine several orders into one return shipment.

For returns from France, please visit the Chronopost website to find your nearest drop-off point. For international returns, please refer to the DHL website.