Soeur

To assist you in caring for your Soeur pieces, we invite you to visit our &quot;<a href="https://www.soeur.fr/en/pages/conseils-dentretien-dawn" target="_blank" rel="noopener noreferrer" class="fr-strong">Care Instructions</a>&quot; section directly.

To assist you in caring for your Soeur pieces, we invite you to visit our "Care Instructions" section directly.

How should the pieces be cared for?

Our collections

How do I return my order from France?

How can I return my order from another country?

How to return my order?

How do I return an online purchase in-store?

In a shop

How to make a return?

How to make an exchange online?

How to make an exchange?

What are the refund processing times?

Refund

How to obtain a credit note?

Credit note

Returns and refunds

What is the amount of the shipping fees?

What are the customs fees and taxes?

How can I track the delivery of my package?

What should I do if my package seems lost or stuck?

Why is my package being returned to the sender?

Delivery and tracking

How can I reserve items in Soeur retail locations?

e-reservation

Is my order properly taken into account?

Is it possible to cancel or modify my order?

Where can I track the status of my order?

My order

How to create a Soeur account?

Can I reset my password?

How to subscribe to the newsletter?

How to delete an account?

My account

What payment methods are available?

Why was a payment declined?

Is the site secure?

How can I access my invoice?

When will I be charged?

Do you offer tax refund services?

Payment

What is the payment in 3 installments with no fees?

What are the conditions to benefit from it?

How do the installments work?

What should I do if I am not in France and want to use this type of service?

Is the installment payment with Alma secure?

I want to return my order; how does the refund process work?

3 or 4 installments with no fees

How are the models designed?

What is the size guide?

How can I check the actual color of a product?

How can I be notified about the availability of an item?

What are the Soeur retail locations?

Our shops

Tilli

Repair

Alteration & repair service

How should the pieces be cared for?Updated a month ago