How can I return my order from another country?Updated a month ago

You have 14 days after receiving your order to return it. If the return period has expired, you will not be able to generate a return label (except for purchases made before Christmas).

Your postal return is processed in two steps:

• Go directly to 'make a return' or to your 'My account' area. You will find your order history, and the "Make a return" option will be available.

• You will have the option to request a refund, an exchange, or a store credit.

• Select the items to be returned and indicate the reason for the return.

• Confirm your request, and the return label will be automatically generated. Print the prepaid return label and attach it to your package.

Please note that this return method is not free. Return shipping costs will be deducted directly from your refund.

Each return label is strictly linked to a specific order. If you are making multiple returns, please ship each order separately using the corresponding return label. It is not possible to combine several orders in a single parcel.