Returns are free for all orders shipped to France.You have 14 days after receiving your order to return it. If the return period has expired, you will not be able to generate the prepaid Colissimo return label (except for purchases made before Christ

Returns are free for all orders shipped to France. You have 14 days after receiving your order to return it. If the return period has expired, you will not be able to generate the prepaid Colissimo return label (except for purchases made before Christmas).Your postal return is processed in two steps:&#x2022; Go directly to &apos;<a href="https://www.soeur.fr/en/pages/demander-un-retour">make a return</a>&apos; or to your &apos;<a href="https://www.soeur.fr/en/account/login">My account</a>&apos; area. You will find your order history, and the &quot;Make a return&quot; option will be available.&#x2022; You will have the option to request a refund, an exchange, or a store credit.&#x2022; Select the items to be returned and indicate the reason for the return.&#x2022; Confirm your request, and the return label will be automatically generated. Print the prepaid return label and attach it to your package.We invite you to visit the Chronopost website to find the nearest drop-off point. Each return label is strictly linked to a specific order. If you are making multiple returns, please ship each order separately using the corresponding return label. It is not possible to combine several orders in a single parcel.

How do I return my order from France?

You have 14 days after receiving your order to return it. Generate your return label by entering your order number and email address here. Please note that this return method is not free. Return shipping costs will be deducted directly from your refu

You have 14 days after receiving your order to return it.Generate your return label by entering your order number and email address <a href="https://www.soeur.fr/pages/demander-un-retour">here</a>.Please note that this return method is not free. Return shipping costs will be deducted directly from your refund.&#x2022; Select the items to be returned and indicate the reason for the return.&#x2022; Confirm your request, and the return label will be automatically generated. Print the prepaid return label and attach it to your package. Each return request must be sent in a separate package. Each return label is only valid for the specific order it is linked to. If you have multiple return requests, please ensure that each return is sent in a separate package, using the return label corresponding to each order.

How can I return my order from another country?

Soeur

How to return my order?

Returns and refunds

How to make a return?

How do I return an online purchase in-store?

In a shop

What are the refund processing times?

Refund

How to obtain a credit note?

Credit note

What is the amount of the shipping fees?

What are the customs fees and taxes?

How can I track the delivery of my package?

What should I do if my package seems lost or stuck?

Why is my package being returned to the sender?

Delivery and tracking

How can I reserve items in Soeur retail locations?

e-reservation

Is my order properly taken into account?

Is it possible to cancel or modify my order?

Where can I track the status of my order?

How can I be notified about the availability of an item?

My order

How to create a Soeur account?

Can I reset my password?

How to subscribe to the newsletter?

How to delete an account?

My account

What payment methods are available?

Why was a payment declined?

Is the site secure?

How can I access my invoice?

When will I be charged?

Do you offer tax refund services?

Payment

What is the payment in 3 installments with no fees?

What are the conditions to benefit from it?

How do the installments work?

What should I do if I am not in France and want to use this type of service?

Is the installment payment with Alma secure?

I want to return my order; how does the refund process work?

3 or 4 installments with no fees

How are the models designed?

How should the pieces be cared for?

What is the size guide?

How can I check the actual color of a product?

Our collections

What are the Soeur retail locations?

Our shops

Tilli

Retouching & repair service