Soeur

If your package arrives damaged, with missing or defective items, please contact our customer service immediately. Include your order number and photos of the package and/or affected items.Claims must be filed quickly, so please send us these documents within 24 hours of delivery. Once we receive them, we will open a claim with the carrier.Unfortunately, we cannot file a claim with the carrier after this 24-hour period.

If your package arrives damaged, with missing or defective items, please contact our customer service immediately. Include your order number and photos of the package and/or affected items. Claims must be filed quickly, so please send us these docume

What should I do if there is a problem with my order upon delivery?

My order

How do I return my order online?

Online

How do I return an online purchase in-store?

In a shop

How to make a return?

How to make an exchange online?

How to make an exchange?

What are the refund processing times?

Refund

How to obtain a credit note?

Credit note

Returns and refunds

What is the amount of the shipping fees?

What are the customs fees and taxes?

How can I track the delivery of my package?

What should I do if my package seems lost or stuck?

Why is my package being returned to the sender?

Delivery and tracking

How can I reserve items in Soeur retail locations?

e-reservation

Is my order properly taken into account?

Is it possible to cancel or modify my order?

Where can I track the status of my order?

How to create a Soeur account?

Can I reset my password?

How to subscribe to the newsletter?

How to delete an account?

My account

What payment methods are available?

Why was a payment declined?

Is the site secure?

How can I access my invoice?

When will I be charged?

Do you offer tax refund services?

Payment

What is the payment in 3 installments with no fees?

What are the conditions to benefit from it?

How do the installments work?

What should I do if I am not in France and want to use this type of service?

Is the installment payment with Alma secure?

I want to return my order; how does the refund process work?

3 or 4 installments with no fees

How are the models designed?

How should the pieces be cared for?

What is the size guide?

How can I check the actual color of a product?

How can I be notified about the availability of an item?

Our collections

What are the Soeur retail locations?

Our shops

Tilli

Repair

Alteration & repair service

What should I do if there is a problem with my order upon delivery?Updated 12 hours ago