Soeur has joined forces with Tilli, an online or in-store alteration service. You can drop off your item for alterations, or opt for a home alteration service. Alterations costing €12* (the price of a standard hem) are free for any purchase less than

Soeur has joined forces with Tilli, an online or in-store alteration service. You can drop off your item for alterations, or opt for a home alteration service.Alterations costing &#x20AC;12* (the price of a standard hem) are free for any purchase less than a year old (upon presentation of proof of purchase).*This offer does not apply to discounted products.How does it work?1. On our websiteMake an appointment with a Tilli artisan directly on our&#xA0;<a href="https://tilli.fr/soeur-online/">dedicated page</a>.- The appointment will take place at home or at your workplace, with slots available 7 days a week, from 7 a.m. to 10 p.m.- A professional tailor will come to take your measurements, give you advice and deliver your altered and adjusted item within 7 to 10 days.- A price estimate will be defined when you make your appointment and confirmed on a quote by your tailor.For any questions related to quality, please contact our&#xA0;<a href="https://www.soeur.fr/pages/service-client">customer service</a>. 2. In storeVisit one of our Soeur boutiques* in France (excluding department stores) to drop off your item. Measurements or repair instructions will be taken on site, and your item will then be sent for alterations.*Except during sales periods.For any questions related to quality, please contact our&#xA0;<a href="https://www.soeur.fr/pages/service-client">customer service</a>.

Tilli

At Soeur, we believe in sustainable and responsible fashion. That’s why we offer a repair service for certain items purchased within the last year. If you encounter an issue with one of your items, please feel free to contact our Customer Service. We

At Soeur, we believe in sustainable and responsible fashion. That&#x2019;s why we offer a repair service for certain items purchased within the last year.If you encounter an issue with one of your items, please feel free to contact our <a href="https://www.soeur.fr/en/pages/service-client" target="_blank" rel="noopener noreferrer" class="fr-green fr-strong">Customer Service</a>. We will review your request and assist you with the repair process if it meets our conditions.

Repair

Soeur

Alteration & repair service

How do I return my order online?

Online

How do I return an online purchase in-store?

In a shop

How to make a return?

How to make an exchange online?

How to make an exchange?

What are the refund processing times?

Refund

How to obtain a credit note?

Credit note

Returns and refunds

What is the amount of the shipping fees?

What are the customs fees and taxes?

How can I track the delivery of my package?

What should I do if my package seems lost or stuck?

Why is my package being returned to the sender?

Delivery and tracking

How can I reserve items in Soeur retail locations?

e-reservation

Is my order properly taken into account?

Is it possible to cancel or modify my order?

Where can I track the status of my order?

What should I do if there is a problem with my order upon delivery?

My order

How to create a Soeur account?

Can I reset my password?

How to subscribe to the newsletter?

How to delete an account?

My account

What payment methods are available?

Why was a payment declined?

Is the site secure?

How can I access my invoice?

When will I be charged?

Do you offer tax refund services?

Payment

What is the payment in 3 installments with no fees?

What are the conditions to benefit from it?

How do the installments work?

What should I do if I am not in France and want to use this type of service?

Is the installment payment with Alma secure?

I want to return my order; how does the refund process work?

3 or 4 installments with no fees

How are the models designed?

How should the pieces be cared for?

What is the size guide?

How can I check the actual color of a product?

How can I be notified about the availability of an item?

Our collections

What are the Soeur retail locations?

Our shops