Online Exchange. If you wish to exchange your item for a different size, you can do so free of charge. Go to the  “Make a Return” section or access your customer account under  “My Account”. Select the relevant order, choose the item to exchange and

Online ExchangeIf you wish to exchange your item for a different size, you can do so free of charge.Go to the &#xA0;&#x201C;<a href="https://us.soeur.fr/a/return">Make a Return</a>&#x201D; section or access your customer account under &#xA0;&#x201C;<a href="https://us.soeur.fr/account/login">My Account</a>&#x201D;.Select the relevant order, choose the item to exchange and the desired size, then generate your return label.Return the unworn item in perfect condition, with its tag attached, using the provided return label.The shipment of the new size will be triggered once your return has been validated.<h3 data-end="570" data-start="543" id="in-store-exchange">In-store Exchange</h3>You can also return your item in-store. It will be processed as a return with a refund, and you can then make a new purchase directly in-store if you wish.<h3 data-end="750" data-start="730" id="conditions">Conditions</h3><ul data-end="911" data-start="751"><li data-end="811" data-start="751" style="font-family: Arial, Helvetica, sans-serif;">Online exchange is limited to one exchange per item.</li><li data-end="911" data-start="812" style="font-family: Arial, Helvetica, sans-serif;">Returned items must be in perfect condition, unworn, and with their original tags attached.</li></ul>For any questions, our customer service team is at your disposal.

How to make an exchange online?

Soeur

How to make an exchange?

Returns and refunds

How do I return my order from France?

How can I return my order from another country?

How to return my order?

How do I return an online purchase in-store?

In a shop

How to make a return?

What are the refund processing times?

Refund

How to obtain a credit note?

Credit note

What is the amount of the shipping fees?

What are the customs fees and taxes?

How can I track the delivery of my package?

What should I do if my package seems lost or stuck?

Why is my package being returned to the sender?

Delivery and tracking

How can I reserve items in Soeur retail locations?

e-reservation

Is my order properly taken into account?

Is it possible to cancel or modify my order?

Where can I track the status of my order?

My order

How to create a Soeur account?

Can I reset my password?

How to subscribe to the newsletter?

How to delete an account?

My account

What payment methods are available?

Why was a payment declined?

Is the site secure?

How can I access my invoice?

When will I be charged?

Do you offer tax refund services?

Payment

What is the payment in 3 installments with no fees?

What are the conditions to benefit from it?

How do the installments work?

What should I do if I am not in France and want to use this type of service?

Is the installment payment with Alma secure?

I want to return my order; how does the refund process work?

3 or 4 installments with no fees

How are the models designed?

How should the pieces be cared for?

What is the size guide?

How can I check the actual color of a product?

How can I be notified about the availability of an item?

Our collections

What are the Soeur retail locations?

Our shops

Tilli

Repair

Alteration & repair service