This return method is free. Items purchased during the Archive Sale cannot be returned in stores.Please submit your return request exclusively through our online return portal, in accordance with our return policy. Returns for Archive Sales are only

This return method is free.Items purchased during the Archive Sale cannot be returned in stores. Please submit your return request exclusively through our online return portal, in accordance with our return policy.Returns for Archive Sales are only processed by mail; no in-store returns or exchanges will be accepted for Archive Sale orders.You can return your order to any of our Soeur stores in France, Spain, Italy, Belgium, and the United Kingdom (excluding department stores &#x2013; this service is not available at Le Bon March&#xE9;, Printemps, BHV, Galeries Lafayette, El Cort&#xE9; Ingles, or Harvey Nichols).&#x2022; Go directly to <a href="https://www.soeur.fr/a/return">Make a Return</a> or your <a href="https://www.soeur.fr/en/account/login">My Account</a> space. You will find your order history, and the option to &quot;Make a Return&quot; will be available for in-store or online returns.&#x2022; Check the items to be returned, as well as the reason for the return.&#x2022; Go to the store and return the unworn items to our sales team, who will validate or reject the return.Items with detached tags or in poor condition cannot be returned.&#x2022; An acknowledgment of receipt will be sent to you by email, and the refund for your items will be processed automatically via the original payment method used.&#x2022; An exchange request will result in a new web shipment of the returned item, sent directly to your home by mail. Exchanges are not possible in-store.&#x2022; If you choose a store credit, it will be valid online only and cannot be used in-store.&#x2022; Returns are only possible for stores in the country of purchase. Other countries are not eligible for this type of return.Find the store nearest you by clicking <a href="https://www.soeur.fr/en/pages/nos-adresses">here</a>.

How do I return an online purchase in-store?

Soeur

In a shop

Returns and refunds

How to make a return?

How do I return my order online?

Online

How to make an exchange online?

How to make an exchange?

What are the refund processing times?

Refund

How to obtain a credit note?

Credit note

What is the amount of the shipping fees?

What are the customs fees and taxes?

How can I track the delivery of my package?

What should I do if my package seems lost or stuck?

Why is my package being returned to the sender?

Delivery and tracking

How can I reserve items in Soeur retail locations?

e-reservation

Is my order properly taken into account?

Is it possible to cancel or modify my order?

Where can I track the status of my order?

What should I do if there is a problem with my order upon delivery?

My order

How to create a Soeur account?

Can I reset my password?

How to subscribe to the newsletter?

How to delete an account?

My account

What payment methods are available?

Why was a payment declined?

Is the site secure?

How can I access my invoice?

When will I be charged?

Do you offer tax refund services?

Payment

What is the payment in 3 installments with no fees?

What are the conditions to benefit from it?

How do the installments work?

What should I do if I am not in France and want to use this type of service?

Is the installment payment with Alma secure?

I want to return my order; how does the refund process work?

Payment in instalments

How are the models designed?

How should the pieces be cared for?

What is the size guide?

How can I check the actual color of a product?

How can I be notified about the availability of an item?

Our collections

What are the Soeur retail locations?

Our shops

Tilli

Repair

Alteration & repair service