Shipping fees are the responsibility of the customer and depend on the delivery country. They will be specified to the customer upon order confirmation. Delivery to mainland France and Belgium at pickup points is free. Here is our pricing table, whic
To simplify your processes, import taxes and customs duties are automatically calculated and included in the final price of your order, including local taxes for overseas territories (DOM-TOM). Soeur will take care of paying these customs fees to the
For orders to the European Union:. At the time of your order shipment, you will receive a confirmation email from our services containing your tracking number, as well as a link to the La Poste website. You just need to enter your tracking number in
For orders to the European Union:. If you find an issue with the delivery of your package while tracking it on the La Poste website, and you believe it may be lost or stuck—which can unfortunately happen—we encourage you to contact our team at servic
Packages that are returned to the sender are often due to an error in the delivery address, repeated absences during several delivery attempts, or a package awaiting pickup at a post office that exceeds the 15-day hold period. In any case, when our w