Shipping fees are the responsibility of the customer and depend on the delivery country. They will be specified to the customer upon order confirmation. Delivery to France at pickup points is free. Here is our pricing table, which is subject to chang
To simplify your processes, import taxes and customs duties are automatically calculated and included in the final price of your order, including local taxes for overseas territories (DOM-TOM). Soeur will take care of paying these customs fees to the
For orders to the European Union:. At the time of your order shipment, you will receive a confirmation email from our services containing your tracking number, as well as a link to the carrier website. To track your parcel, simply enter your tracking
For orders to the European Union:. If you find an issue with the delivery of your package while tracking it on the carrier website, and you believe it may be lost or stuck, we encourage you to contact our team at [email protected]. Please rememb
Packages that are returned to the sender are often due to an error in the delivery address, repeated absences during several delivery attempts, or a package awaiting pickup at a post office that exceeds the 15-day hold period. In any case, when our w